Powerful Contact Center Technology. Professionally Configured.
VICIdial is an open-source contact center platform supporting inbound and outbound calling operations. MRS Technical Solutions provides consulting, installation, configuration, troubleshooting, and technical support for VICIdial environments.
From first install to fine-tuned operations.
- VICIdial server installation and deployment
- Cloud infrastructure planning and setup
- Inbound and outbound campaign configuration
- Agent account setup and administration
- Automatic Call Distribution (ACD)
- Interactive Voice Response (IVR) configuration
- Call queues and routing strategies
- Dialing configuration and campaign management
- SIP trunk and carrier integration
- Call recording and monitoring configuration
- Reporting and system administration
- Remote agent configuration
- Existing VICIdial troubleshooting
- System upgrades and performance optimization
- Agent and administrator training
New to VICIdial?
We plan the cloud infrastructure, install and configure VICIdial, connect your SIP carriers, set up campaigns and agents, and train your team — on cloud infrastructure you own and control.
Already running VICIdial?
We troubleshoot existing deployments, review campaign and routing configuration, perform upgrades, and optimize performance so your contact center runs the way it should.
Whether your organization is implementing VICIdial for the first time or improving an existing deployment, we can assist with the technical requirements of your contact center environment.
Ready to plan your contact center?
Tell us about your inbound and outbound operations, current infrastructure, and goals — we’ll help define the right VICIdial approach.
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